Every removal company that receives enquiries through www.move-quote.com is a participant in the Removals Industry Ombudsman Scheme.
This means that when you request quotes through Move-Quote, you're only being introduced to removal companies that operate within a recognised framework of professional standards and independent consumer protection.
The removals industry in the UK is largely unregulated, which can make it difficult for customers to know who they can trust. The Removals Industry Ombudsman Scheme provides an important safeguard.
An independent dispute resolution service that handles complaints fairly and impartially
A clear route for complaints if something goes seriously wrong with your removal
A system where removal companies are accountable to an external authority
Decisions that are binding on the removal company, but not on you - protecting your rights
In short: It gives you peace of mind that you're not left to handle serious issues on your own.
The Removals Industry Ombudsman Scheme exists to help resolve disputes between customers and participating removal companies when a company's own complaints procedure has been exhausted.
The Scheme is overseen by a Board of Directors and an appointed Ombudsman. While one Board member has prior experience within the removals industry, the Board acts independently and cannot interfere with how individual disputes are decided.
The Scheme is accessible to both domestic and commercial customers.
Only removal companies that participate in recognised trade bodies which are members of the Scheme are eligible.
Once a company is signed up:
All removal companies featured on Move-Quote.com meet this requirement.
If a problem occurs during a removal or storage service
The issue must first be raised directly with the removal company, using their internal complaints procedure
If the matter cannot be resolved, the Ombudsman can then review the complaint
The Ombudsman will attempt to reach agreement between both parties
If agreement isn't possible, the Ombudsman may recommend compensation or decide that no further action is required
The process is intended to be straightforward, fair, and proportionate.
Any decision made by the Ombudsman is binding on the removal company, but not binding on you as the consumer.
If you choose not to accept the decision:
For full details about the Removals Industry Ombudsman Scheme, including guidance and procedures, visit the official website:
Visit removalsombudsman.co.uk